Arden Courts of Largo

My ex-wife was committed by her court appointed guardian to Arden Court. She had been living at her condominium with round the clock companions when her guardian decided to move her during this pandemic for no apparent reason other then once she was moved, the temporary guardian started moving her belongs out of the condominium I assume to put it on the market. I question why any institution would admit a healthy person during the pandemic putting the person at greater risk for Covid-19. Further, when a friend attempted to call her she was advised she had 'had not earned her phone privileges'. 'Earn' are they kidding!

I recently went to a seminar with Dr. Sunny--it was extremely informative. The doctor did a great job of summarizing important information, and then addressed the concerns and questions of each person in the room! Thanks so much to Rachel and the Director for setting this up, and to all the wonderful staff at Arden Courts, who take amazing care of my mother--a special shout-out to Felicia, Anne, and all the other caretakers at Boathouse, the cook, who makes such delicious food, the front desk staff, the nursing staff, the Hospice staff, and all other staff. My family and I are delighted that my Mom is so happy, engaged, and loving her life now. THANK YOU!!!This is a marvelous place! Compared to a previous facility my mother was at, the residents are much more awake, alert, happy, and they participate better in the activities there. Wonderful, loving, caring staff, and very well organized!

I am writing this letter to discuss many situations I've experienced since having my friend be a resident of yours. After, just three weeks my neighbor (which I'm his POA/legal guardian), who came directly from the hospital to the facility - contracted scabies.Arden Courts completely denied there was a problem and that it was only a rash going on. I took my neighbor to a private dermatologist for testing (Suncoast Skin Solutions) -Guess what, he had scabies! I quickly met with Andrew Defosses (Regional Director of Operations) and Joan Pienizaek, RN (Senior Resident Service Coordinator) about this matter. They BOTH lied directly to me. Both of the , 'This is the first time that they had any knowledge regarding the scabies epidemic.'When you make a life-altering decision for a loved one with dementia and Alzheimer's you trust that the facility will take pride in their service. I began my research and visited several facilities in my immediate area that had a great/good rating. I inspected your facility to ensure it was clean and didn't smell. What yours had to offer, so I thought, was one of the better ones. It was a very difficult decision, but I thought I had made the right decision.Needless to say, I was very concerned about how they could sit in a meeting and continue to lie about having this problem when numerous residents were scratching their bodies raw. Actually, there have been cases documented that I found out from employees and residents which has been going on for over a year.Having the Regional Director and Senior Resident Service Coordinator 'cover-up' this matter really doesn't put me at ease regarding the competency and care your staff is giving these residents, especially my friend.Regarding Andrew Defosses, it makes me question his integrity, knowing that he was the Executive Director at their Seminole facility also makes me wonder how much he has lied to the families there. I will never trust this man again with anything he has to say about how they are handling problems.Regarding Joan Pieniazek, I have caught her in several lies. Not a great form of communication! Both Joan and Andrew were tap dancing around the issue and I felt they really thought I believed their lies and that I would just go away.Regarding Liz Murphy (Mobile Executive Director), she has been the only one that has taken this matter seriously and started implementing some form of solution.The decision, pertaining to the scabies issue, they could just vacuum the floors more often, have Stanley Cleaners come in an clean the rugs and cloth furniture, and then take Clorox bleach wipes to clean would suffice. We all know that none of those things will kill bacteria, no less scabies!There are two pregnant caregivers at the facility NOW - what is it going to take before this matter at hand is dealt with professionally? Should someone have to lose their newborn or the child end up with a birth defect before they address the problems and make significant changes.Stop lying and address the matter! What is wrong with you and your corporate office in Toledo, Ohio? They have lost good staff due to this problem. Also, from what I see/heard is that they are only treating the residents whose families come in on a regular base! The other residents are not being attended to and all that's happening is they continue spreading scabies around the entire facility.This is a serious problem and Arden Court, in my mind, has been sweeping this very urgent matter under the carpet and turning a blind eye. In my overview, this is Elderly Abuse.The state has been called regarding this matter. All I want to know is; does anyone really care about what is happening behind closed doors or that the care given to our elderly population, in your facility, is just disgraceful.Another, problem that is occurring at Arden Courts, is some of the caregivers try to bully residents, other workers, POA's and family members.Please fix this behavior and learn to treat these human beings with dignity. How would you feel if your elderly parents were being abused?

Exceptionally well-run and the staff truly treat their residents like family.

Ive had a family member at Arden Courts Largo for about a year and have found it to be well run with caring, qualified staff. The facility is designed specifically for residents requiring memory care and creates a home like environment without the feel of an institution.