Brookdale Southpoint

I have been looking for months for a facility for my aunt. I had the pleasure of being assisted by Bridget Conkin. She was more helpful than anyone I have spoken with. She send me additional information to assist with my search. She was truly amazing!!! Thank you, Maggie Azar

My Mom is a resident at Brookdale Southpoint and our experience has been nothing less than outstanding. The entire staff, under the leadership of the facility's Director Stephanie, go above and beyond to ensure that the residents are well cared for. Like everything in life, stuff happens. But when stuff does happen, Stephanie and her team work tirelessly to turn an actual or perceived 'wrong' into a 'right'. We are so grateful that the free service provide by 'A Place For Mom' referred us to Stephanie and her team of professionals.

i came there this weekend for breakfast too visit my grandma friend I tell you the breakfast looks very good I came all the way from Mississippi Pascagoula hopefully I can come back and get serveries again. the server raven was so sweet we got too breakfast late and she made sure she had her breakfast hot and ready for her also she made me feel like she cared because as she was cleaning she made sure she didn't need anything wonderfully staff cant wait too visited again

I have used this opening line before, usually with a negative review. You only get one opportunity to make a good first impression. This time the administrative staff at Brookdale Southpoint made a very good first impression. Starting with Veruschka when we were first looking for a place for my wife's father who was being discharged from a rehab facility with just a weeks notice and no place to go. She was very knowledgeable of all the details of her facility, very friendly and patient with all our questions, even going so far as to provide her cell phone number and telling us if we had any other questions to call her at anytime.The first place we took my father-in-law did not work out after less than 24 hours. We called Veruschka just to find she was off that day, but she spent a good portion of time helping us coordinate a pre-weekend move. She is such an Angel. She put us in touch with Stephanie, the Executive Director, and prepped her for our call, then Stephanie took over and went out of her way to help us out of a desperate situation, even adjusting the deadline for getting my wife's Dad moved in, twice. She coordinated the nursing help that would be needed to get us in the door and then the help he would need after our arrival. This brings us to Lonnie 2, personally I think he should be Lonnie 1, but I haven't met Lonnie 1 yet. Both main nurses are named Lonnie and I hope to meet Lonnie 1 soon. Lonnie 2 was there as soon as we walked in the door with a wheel chair for my father-in-law to borrow and assisted him in getting into the building. He treated my father-in-law like a real human and with a sense of humor instead of as a burden or an interruption to his routine. What a wonderful man.This transfer into the Brookdale facility was not a typical transaction for them or us. We had just moved my wife's father into a foster home facility the previous evening and got a call before 8:00 am the next morning stating that could not care for him and we had to get him out of there immediately. Four hours later and with the help of the Brookdale staff as mentioned above we had a place for him to go, but that was not the end of our ordeal, we still had the paperwork to do and what a mountain of paperwork. Stephanie was there to help every step of the way, she was extremely patient with all my questions and had clear and precise answers to all my concerns, even those she had never receive before. After more than 8 hours of exhausting phone calls and return calls and the help of the Brookdale staff, my father-in-law had a place to stay instead of being homeless, on a day that Brookdale does not normally allow move ins. That is what I call going above and beyond. 5 stars are not enough. Also kudos to Melvin the maintenance manger for asking my father-in-law about his desires in prepping his apartment.While I was doing the paperwork, my wife had the chance to meet quite a bit of the floor staff and she was just as impressed with them as I was with the administrative staff. I am sorry we cannot remember all their names so that they could get the recognition they deserve, but I maybe be able to post more later. One last comment, as we were leaving, it was not quite dinnertime but they allowed him to enter the dinning room early and greeted him by name on his very first day. Thank you Raven for making him feel special.