Keystone Place at Newbury Brook

Making the decision to remove my Mom from her longtime home was an extremely difficult one. The staff at Keystone could not have made the transition any easier. Their compassion, guidance and kindness went well beyond my expections. I am continually impressed by the staff's genuineness, the beautiful facility, creative events and the good food! It is not about the dollars/cents like you'd expect from most senior facilities... it's about caring for others like family. A shout out to Allen, Peter, Michelle, Mark, Sue and Mary to name just a few Keystone rockstars. If I could give 10 stars... I would!

My familys experience at Keystone Place was nothing short of excellent. From the very start KP was always transparent with their expectations to the residents , as well as the residents to KP.From Sr. Management to the Housecleaning staff, they were professional, affable, courteous and made you feel at home. Upon entry to the front desk you are met with a warm smile & hello. They answer any questions you might have & should they not have an answer will find out for you. Managements (Peter Francis & Allen Miloff) accessibility was unmatched should you have an inquiry you want addressed. Unfortunately my dads tenure was short (he LOVED KP) due to an illness, but the staff showed unbelievable care, patience (there were 10 siblings to deal with) & empathy in my dads day assuring his comfort. A special nod to Mary Casey & her nursing staff for their daily care of my dad. I cannot put into words my familys appreciation for their professionalism & empathy for our dad. In a nutshell, Keystone Place should be looked at as a standard bearer for Assisted Living systems.

The atmosphere is consistently warm, friendly, family-centered, and professional. The administrators, nurses, care managers (CNAs), and maintenance staff are uniformly well-trained, experienced, and personally committed to the individual needs of the residents. The recreational activities and transportation management are excellent. Keystone has just completed its first year in operation, and maintains a fresh, upbeat environment for residents and visitors. The quality and variety of food choices is outstanding, and its presentation is efficient and cheerful.