Farmington Station Senior Living

Farmington Station Staff, I wanted to congratulate you all and thank you for being the true heroes that you are. You all have done a great job keeping our loved ones safe, during this difficult time. I would also like to thank Frank for keeping us informed and always answering any questions that we have. In addition I would like to thank Ana for her kind and caring demeanor with all the residents. I have witnessed her interact with many residents including my loved one. Se presents folks with a sense of understanding and calmness that we all need at this time. Please stay healthy and Stay safe

We love Farmington Station. The ladies at the front desk are always smiling and friendly whether youre coming or going. They chat with my Mom when I take her out for dinner and are happy when she steals their mints. My Mom is in the Compass Care unit. Her room is big and bright with a wall to wall window that she can look out every day and see mother nature, or wave at the people trekking past on the half mile path that goes around the building. Curtains and artwork and mirrors were hung for us, and done really quickly so she felt at home as soon as possible. It is always so clean and the staff is very friendly and knew from day one who I belonged to when I visited. The common areas are decorated for whatever holiday, and even the staff dresses up. Christmas was so joyful. Colorful plates and cups are set at the tables and they use cloth napkins. Better than I get at home. There is a monthly calendar displayed of all the daily activities. Every day is filled. They tell me my Mom is a really good bowler true its Wii bowling but my Mom? Bowling? Shes doing things we would never expect.Heres what sold us. As we were touring the facility with Frank he was greeted by everyone staff and residents and he called each of them by name. That meant to us that he was not just a sales guy in the front office. One couple even stopped us to tell us this was the third place they had tried and was the best. In the Compass Care unit the four women seated at the first dining table were more than happy to tell me how they loved it there. I have five siblings and I think we all emailed or texted Frank frequently in that first month. He responded to all of us with patience and reassurance and he still is to this day.Farmington Station has been uber sensitive with the COVID-19 protocols and have kept the families informed every week of their policies and practices. There is never a feeling that my Mom isnt safe. Thank you all at Farmington Station for keeping my Mom happy and healthy

Its a beautiful place, and so clean

Yes, the faculty is beautiful. Yes, the nursing staff is incredible and some other employees are great. Otherwise, they have a systemic problem of incompetence and poor customer service. From the top down, there are no expectations placed on the employees. Very few even smile. My mother was so excited when she moved in, but we quickly learned that the sales team over sold and the management under delivered. It was a month before we even knew that the Atria laundered the sheets for us. It took me two months to understand the add-on prices. No one gave us a new resident informational packet or welcome tour. They just sold us on an over prices room with a half kitchen and left us to learn the benefits and policies on our own. My mother recently moved across the street to a building that is not as pretty, but a staff, from maintenance to the Executive Director that makes her feel special every single day.