Brookdale Highlands Ranch

The first photo was taken by a staff member when my dad was dropped off. The second was 3 months later.My dad had fallen in early March 2020 and did his rehab at Encompass. Brookdale staff came and accessed him and determined he would do well at their 'memory care unit' He does have Parkinson's and Dementia. He was admitted right when the Covid lockdown started. June 9th we were given a 30-day notice to vacate. We were also told he required 24 hour care from an outside service to stay for those 30 days. $29/hour or $696/day on top of the $6,000+/month we were already paying! We were then told Brookdale had a facility in Greenwood Village that could take him.. A day later, that facility reviewed my dad's records and said they could not accept him because he had recently fallen 5 times in one day. I had been told 3 times, but never 5. The majority of his falls were due to using his walker. Had I been allowed into the facility I would of taken away his walker and had him using his wheelchair..pretty simple? Something that maybe a 'memory care unit' could figure out?We got him into Willowbrook and they assured us that this would be his final move! Very comforting!My wife and brother-in-law went to move his belongings June 17th and they had not arranged transport for him, could not locate his bedding, his glasses, and his meds weren't ready. DO NOT LEAVE YOUR LOVED ONES HERE!

When you enter Brookdale you are greeted by Ginger who is always helpful and very compassionate with the residents. The staff is friendly and professional. The facility has a warm welcoming feel and is very clean. We enjoy our visits with our loved one and feel at home.

****Updated Review****We just moved a client here from the same facility I was raving about in this review for being so great; they've gone way downhill. There, I actually found a custodian taking a snooze in my client's bed (the female janitor was on something and got fired).It's only been a few weeks, but so far so good. We're on the Crossings side, which is more like assisted living. The staff is super friendly, and gets my gentleman friend involved in all of their activities. He's happier than ever, and when I asked him why...he told me it's 'where I live.'Original reviewI have been a Caregiver for those afflicted Alzheimer's and Dementia for a number of years now, I have seen many memory care facilities throughout the city; my experience with this Brookdale facility was worse than awful.I had a client there several years ago, and I have never been so disgusted by what I saw, experienced, or felt. Maybe things are different now, but back then, it was really bad.What I saw: the residents at that time, were not supervised by staff when I was there, and were literally banging their walkers into each other. As they got more and more agitated, I chose to step in since no one else was around to. The residents were up wandering around at all hours of the night, and seemed to be free to go in each other's rooms; I, myself, witnessed other Brookdale inhabitants in my client's room. Some of her personal items turned up missing, and management couldn't account for either the missing items or intrusions; despite repeated requests, they did nothing about either.What I experienced: 99% of the time when I arrived, the residents were pounding on the locked door and shouting 'get me out;' when I opened the door, they would rush me and try to leave. I I would do my best to stop them, but couldn't alone control disorderly dementia invalids who nearly bowled me over as I tried to get to my client. Once again, there was no staff in sight.What I felt: my stomach was in knots and I was constantly worried about my client...about her safety, health and welfare. We chose to move her to a different facility where she thrived. Interestingly enough, a staff member from Brookdale predicted that my client would get 'kicked out' of any establishment for her behaviors. Instead, she did better than ever.It goes to show that positive attitudes, patience, understanding and staff members who are there can change anything