Sunrise of Walnut Creek

Trish was extremely professional, understanding, competent in our first meeting, which, I believe to be a critical and unique situation. I will add that she was caring, and, dare I say, even loving. The residents are the most important people to Trish and the management, by my personal observation. This place is full of HEART and SOUL...and those are not just words to me and our family.What impressed me the most about our tour through the memory section is how she greeted each resident by his/her first name, and no matter how important or trivial her/his need(s) came first! Great training and the best marketing possible: SINCERITY blended with UNDERSTANDING, COMPETENCE, and most important of all, COMPASSION!She was very tolerant in helping me take photos of the room reserved for my father. We are not in yet-we have Sunrises independent assessment later this week, but (considering his present condition), there is no perfect place for my dad. Sunrise is as close to perfect as it gets, under some very difficult circumstances. Working with the family in a very efficient manner, and providing us with any information we needed in a very short time frame was just awesome! We should close the business part of the transactin later this week. So far, I could not ask for more. Trish, and the rest of the staff whom I encountered, it is clear that you really love and care for each resident. And that is something REALLY SPECIAL AND IMPORTANT TO OUR FAMILY. So far I could not ask for more. I feel confident that we have selected THE RIGHT PLACE FOR DAD! Thank you Trish! Thank you Sunrise!

I wrote this review below 8-months ago at the request of a Director who asked me to post a glowing review to offset a low score. Now I have much more experience with Management, their administrative structure and communication style.___________________________________________________First impressions matter and from reception to management to administration to kitchen staff and most importantly to care givers, Sunrise of Walnut Creek is my first choice in Contra Costa County.My mom refers to her care givers as her Angels . The Angels administer the meds, no simple task, and do a FANTASTIC job without any error in two years. Everyone is friendly, kind, professional and accessible. I toured half a dozen assisted living homes before selecting Sunrise so I urge you to put it on your list.G. Betta

I live in another state and I have come a A couple of times during the year. On many occasions I have found my mother dirty. On other occasions I have tried to call and not have any return phone calls. My mothers clothes constantly come up missing. Today ,Thanksgiving , I call and they put her on the phone and she is uncommunicative. The caregiver said what am I supposed to do Liston in on her conversation. There was no conversation I was trying to get my mother to respond and to hang up and she kept on dropping the phone. I would think a caregiver would maybe take the phone from her and ask if everything is OK on my end. Maybe that's asking too much for $9000 a month. Not that I'm putting a price on my mothers care but that is a lot of money. My brother just sent me a picture of my mother taken probably 20 minutes after I was talking on the phone to her and these clothes are not hers that she has on. We have put names on her clothes but somehow they always disappear. As I said I come once or twice or year and I buy her clothes every time I come because most of them are gone at least the new ones are. I am disappointed in the care at this facility. I would not put my parents here. I am now looking for a new place. I have talk to people before at the facility and asked for change but it only happens on that particular day and who knows what happens the rest the time I'm not there