Atria Grand Oaks

I found the staff to be friendly and helpful. They listen to our requests and trust they have the best interests of the residents at heart. They definitely know my aunt well and they know how to keep her engaged. My aunt seems happy and even raves about the food! We are very pleased with Atria.

The management is terrible with no compassion. Heavy turnover, and everyone is nice, but do an awful job.. They only care about the bottom line.

(Translated by Google) Okay(Original)Bueno

I strongly encourage you not to place your loved one in an Atria assisted living facility. The management at the facility that my mother was at, and at corporate, have absolutely no compassion for the elderly people under their care. Their only interest is maximizing the revenue they can generate. My 99 year old mother was very happy there and was kicked out for no apparent reason. They made her distraught to the point where we had no choice but to move her somewhere else, which greatly upset her as she can no longer have meals and socialize with the friends she made there. The Atria management refused to follow the written orders from my mothers doctor, which led to her being upset and distraught. The new executive director and her management team have no regard for the well-being of the residents. My mother was living there for three years and the basic rate for her unit increased by 6% after the first year and 7% after the second year. Do not expect to pay anywhere near the amount they quote you to get you in the door. They have had three complete changes of most personnel over the three years. Corporate Atria seems to not care what is going on at their facilities. Please, do not consider this place for your loved one.

I have known some Atria residents that have stayed here for more than 5 years and their family loved it and had great memories and friends within the community. While they may have changed some Directors, current officers seem to be committed to provide best care for the residents. It's also a beautifully designed senior living facility in a nice Thousand Oaks community. I know they have their resident council officers that contribute to keeping the facility a good place to retire and meet friends.