Sunrise of Seal Beach

The home is a nice place to live. The staff is friendly and helpful. They do not make repairs in a timely manner. I can only get hot water. I have requested for repairs over 2 weeks ago. The repairs are still not made. I cannot get a shower. This is dangerous. Another resident told me she had burned herself trying to was her hair in the kitchen sink.

A very caring and clean place for my Mom.

My grandmother complained of the 3rd floor dining room noise coming into her apartment everyday since the 1st day she moved in. The admin promised to put pads on the chairs upstairs but it never happened. They promised to find her another room, it never happened. I was in there and heard the loud noises too, time and time again. Other residence told us that others have moved from that apartment because of the same reason. The admin alway made us go in circles and said 'we are working on it,' for an entire year. I also had issues with the billing department bumping my grandmothers care cost level way up with out notifying me (illegal) and it went through auto-pay. When I called to inquire they said she had needed help showering and put a shower assistance cost for 7 days a week. I investigated and found out my grandmother had NEVER had shower assistance and they backtracked and gave us a short verbal apology, and credited the account for the outrages charges that went through. Also I set up auto-pay when I first moved her in and after 6 months they didn't bill for 3 months then billed all at once and it was a 22k bill. Seriously a lack of professionalism. The biggest issue though isn't all of that. It is this. The staff here are way overworked. Although some are very sweet and dear to me and my grandmother, they are running around like crazy and have to be a million places at once. Because of short staffing and residence needing help with dressing and showers in the morning the residence who pulled the red cord were not helped. Multiple times my grandmother had to wait 45 min to 1 hour after she pulled the cord to receive help up off the toilet or pain meds. Her neighbor once yelled for one hour after she had fallen and my grandmother got to her and went to find someone to help. This is not safe, and not what you are paying 7k a month for. This is not because the staff is not doing their jobs, it is because admin does not hire enough staff. When someone calls out there is no one to fill in and others end up doing twice the work. I am disappointed at how they treat their employees. Working with the elderly and personal care is a selfless job that takes a special person and I am not convinced that the facility values their employees. During dining time food was served cold and sometimes residence would have to wait over an hour to receive their meal while they wait at the tables. Clearly this facility needs to hire much more staff and stop overworking and burning out the staff they do have. I felt bad for the overworked employees. I would not recommend this assisted living, but compared to the area it is better then other assisted livings close by.