Atria Rancho Park

I have to tell you about the amazing care my mom receives at Atria Rancho Park (ARP), especially through this Covid-19 crisis. The staff has gone above and beyond to make a difficult time as pleasurable as possible. Being quarantined to her apartment has not been easy but she is visited by the staff several times a day bringing her all of her meals plus snacks and letting her know about the days activities. They know her and look after her. Her Med Tech may sit and chat with her for 20 minutes one night, or the staff bringing her her meals will take the time to check-in with how she is weathering the storm. They have been so creative in the keeping the residence active. They have bingo from their front door with a sanitized individual table, exercise from their balcony, and happy hour with entertainment from the balcony as well. We choose ARP for three main reasons. She loved having her own balcony (mentioned above) which has proven to be a second room or place for her to go, see nature, feel the breeze in her hair. Second, the food was actually really good, another plus when shut-inat least you can look forward to a good meal and a smiling face at your door! And last, everyone seems genuinely happy to be there from the residence that live there to the great support staff. Before quarantine I found it so amazing that each of the residence as well as staff greet you with a big smile and hello. And the staff, they know everyone by name.such a warm homey environment. My mom is 94 and accidently shuts off her iPhone or cant see well enough to find her hearing-aid. I can call the front desk and they send someone to help her out right then and there. My mom fell in her room the first of March this year. She was in the hospital and rehab for 10 days. We brought her back to ARP on March 13th and she was quarantined on March 15th. The Med techs and staff kept a close eye on her and let me know immediately when she had a secondary infection due to her fall. Its been so reassuring to know they are looking out for her and keeping me updated. I appreciate all of the staff. They clean her room, do her laundry, cook her great meals, find fun ways to entertain her but most of all.they truly care about her. No place is perfect but Atria Rancho Park does a great job caring for those who need assisted living.

My Grandmother lives here, my Grandmother and our family are very pleased with the facilities, care, and food services. They get her to her medical appointments and pick her up in a timely manner, the community of residents they have built is nice, their patios & walkways are well kept & attractive. Highly recommended.

Horrible place. My boyfriend's grandmother recently passed away who was a resident and the Doctors stated it was attributed from a lack of care. For as much as this place costs- she should have been treated and cared for far better. When cleaning out her room, the staff were so cold, heartless and rude. Especially a woman named PATTI. She should not be allowed to work there, she was extremely disrespectful to us. Please don't trust this place, I can imagine there are so many better. We will be filing a formal complaint with an ombudsman.

Home away from home.