Pasadena Highlands

Pasadena Highlands, We would like to say thank you for all the efforts that were made to expedite our dear friends transition into your community. Alex Gonzalez expedited the admission into Memory Care in less than a week. Also, Alex went above and beyond during the quarantine to deliver the paperwork that is mandatory to complete prior to admission. Thank you, Alex again! We would also like to acknowledge Sanda Lee and her care staff for their kind demeanor and professionalism. It is a relief to know that our loved one is in a capable, safe and compassionate community.

Beautiful Building, The staff is extremely nice and professional. I would definitely recommend this place to anyone looking for a great home for their loved one

Alex provided excellent service, in fact the entire management staff was very welcoming and have us 5 star treatment while answering our questions and giving us a grand tour. This is grand living and we can't wait to return ! Btw this place is super clean and smells clean! Loved itttttttt

Large beautiful building that is well kept. Staff is friendly, professional, and attentive.

I am a service provider that has been coming to Pasadena Highlands for the past year and would like to share an insiders perspective. Pasadena Highlands is a community that strives to do what is right for their residents. In the past year, management has done their due diligence in building a strong team of compassionate, hardworking, and dedicated care staff. New protocols have been created and implemented to efficiently answer emergency pendants and ensure care services are provided promptly. Additional staff has been added to assist in meeting resident care needs. Resident satisfaction has improved significantly. Highlands has a seasoned Assisted Living management team. Director Laura oversees the daily operations of Assisted Living, she ensures residents, family, and service provider concerns are addressed. Laura makes it a priority to ensure that continuity of care is maintained. Med. Tech supervisor Sanda is well organized. Sanda monitors residents health status and ensures physicians' orders are carried out, implemented and medications are administered correctly by the med technicians. Care coordinator Tanisha oversees the caregivers and ensures that care needs are being met and that residents are in the appropriate level of care. The care staff and assisted living management team are the driving force of all the positive changes in the quality of care that has occurred and continues to take place at Highlands.Additionally, the community grounds are beautifully landscaped and offers a wide view of the San Gabriel Mountains. Interiorly, the building has undergone interior design upgrades of new furnishings and dcor that provide a warm home feeling to their residents. I am very pleased with the changes that have been made.