Webster House

Just dropped my wife because she works there.

5 stars

I was extremely dissatisfied with the care my 93-year-old father received in the skilled nursing facility of Webster house during his September 7th to September 17th, 2019stay, which basically amounted to elderly neglect. Main complaints:My fathers diapers were not changed regularly resulting in a severe groin rash and bed sores which have not healed even with the medication prescribed.For the entire first week he was not given the required three.For the entire first week he was not moved from bed to wheelchair for his meals as required and as agreed upon admission and further discussed with nurses, supervisors and social director.The call button provided does not appear to trigger any response on part of the staff. I can only wonder what would happen in case of an emergency.The leg compression cuff machine was not functioning correctly and was simply turned off and removed.The facility is understaffed with respect to direct care providers while appearing overstaffed with supervisors, managers, social workers, coordinators. Communication of issues between different personnel, during shifts and between shifts, appears completely broken. Linda, the facility manager was unavailable the entire period.