Brookdale North Euclid

This place is supposedly assisted living. Each resident is given a pendant to summon caregivers. My father or stepmother would press their pendant, and no one would come until 20 minutes or longer. In the dining room, their is only one scheduled time, and you might sit there for 90 minutes before getting your meal. Maintenance, laundry, and housekeeping are all managed by one supervisor, who is long on promises and short on following through. Exercise classes are held in the lobby, which makes it difficult if you are visiting or conducting business. The only elevator from the underground parking was broken for almost two weeks. They say the rooms have kitchenettes, but none of the kitchenettes have sinks; which means you wash your dishes in the bathroom (nasty)! My parents got a 4-month promotional 1/2 price rate, but were so dissatisfied that they moved after 90 days! Despite losing community fees, and paying moving expenses twice, they feel they are safer moving back to the senior independent living facility they first moved from for more care. I also noticed several deficiencies which were reported to the Executive Director, but took months to address. The State Agency should be visiting to check these out! Visit more than once or twice, and talk to residents (without staff) before signing any contracts.

We moved my mom to Brookdale from her home where she lived independently. My sister and I were concerned about my moms transition to an assisted living community, mostly concerned she would be depressed and upset. From the moment we entered Brookdale we were greeted with kindness, professionalism and compassion. The administrative staff were in constant contact and helped us every step of the way. Brookdale made us feel included and well informed. My mom even received extraordinary attention and care when her beloved pet passed away. The attention received was important, timely and caring. It also helped her accept yet another change in her life. Our family knows we can call on the Brookdale staff if we have concerns or if we think my mom needs a bit of cheering, and they come through every time ! My mom now participates in activities on site and loves her dining table group ! She tells us all the time that they laugh and laugh as well as look out for each other. I am thankful for the attention my mom and my family receive from Brookdale, we do feel part of the community. Its such a joy to see how active and comfortable mom has become. Thank you for giving us confidence and proving we made the right decision by choosing Brookdale N. Euclid.

My daughter found Brookdale online. I visited and Rebecca gave me a tour and answered all my questions. I moved in Oct 2028. I'm glad I did. The food is great, all from scratch. The caregivers, staff and medtechs have been great. I love it here,

My father has been a resident of Brookdale North Euclid for the past several months. We have been very impressed with the staff and with his care. From the moment we began the moving in process, marketing director, Rebecca, & others were extremely helpful and so respectful of my dad. My dad has not been easy to deal with, yet workers and admin continue to care for him kindly every day. They help him with his beloved dog, too! They are honest, hard-working and loving. Rooms have been nicely modernized since we'd looked at this community in the past. I notice all residents seem very content and I witness the treatment and respect given, so important to these residents. We are thankful to this community!