Piedmont Gardens

Piedmont Gardens is exceptional in every way.I experienced its skilled nursing for three weeksafter a knee replacement surgery. It is spotlessly clean and exceptionally well managed. The Nurses, CNAs and other staff are immediately responsive, cheerful and able as are the fine physical and occupational therapists. The rooms are large and each has a separate TV with earphones. Each room has large windows looking out on greenery. There is a roof terrace garden. AND The food is fresh, varied and delicious. A wonderful place to rehab and heal.Highly recommended.

UPDATE 2018-07-28: After being contacted by Kevin and discussing our complaints, efforts were taken by higher ups to help rectify the situation and amendments were made. We were also contacted by Daniel, one of the executive directors at Piedmont Gardens. Using a translator, Daniel conversed with, and was very attentive to, my mother-in-law's complaints, and he took the situation very seriously. He took extra actions that we very much appreciated as a means to makeup for the mishandling of her earlier treatment. Thank you, Daniel and Kevin, for taking our situation seriously and working to improve it.We hope that Daniel and Kevin will continue to improve the care of their patients and to put in place measures that will prevent such occurrences from the future.ORIGINAL Review:Highly discriminatory staff with poor training. Mother in law only speaks Cantonese and Mandarin and is recovering from an invasive surgery where she is in a neck brace for at least 3 months and needs to relearn to walk.Discrimination and racism from staff includes (as witnessed and confirmed by her roommate who understands her limited English):- Saying 'no' to requests for a spoon to eat yogurt. Seriously, how else do you eat it...- Saying 'no' to requests for soy milk in the morning, and responding to 'the kitchen's closed' when it is not.- When her toothbrush fell on the ground, one of the nurses told her to pick it up herself and did not help her. This was confirmed by the nurse educator (the one who manages the nursing staff) and a staff member did admit this. Kudos for integrity, at least...- My spouse, who speaks English.. asked the staff to provide a new clean gown and to change her bed sheets. Nurse said they would, but they did not. Her mom has been getting rashes/bug bites and they DON'T change the sheets until then.- They woke her up at 5AM to feed her pain medicine when she is sound asleep.- The don't have a translator on site when the surgery and long term care was scheduled months in advance.I'm wondering if a lawyer will read this and if we can file a lawsuit... This is America, after all....I'm sure there will be more incidents, but what a pity.

Wonderful staff makes a world of difference! Minus one star for the aged facility but the folks that run this skilled nursing and senior residence more than make up for it.