The Village at NorthRidge

Beautiful apartments and our tour guide Cherisse was amazing. The only reason I gave it a 2 star is their marketing/advertising. I went to go lease the apartment I toured a couple days later (which was showing on the site) and it wouldnt let me choose unit # / floor plan. The next day I called they told me it was leased already. I went back and saw that it was STILL showing on the site for the entire rest of the day. So that was 2 days not 1 day that it was showing on there and supposedly leased. My apartment locator reaches out to me the next day to say there is one in my price range and bigger square foot for 2/1 that is now showing available (which wasnt showing yesterday) Of course I am interested so I ask her to set up a tour. She calls in and finds out even though that one is on the site it also has been leased. I am not sure how that is possible when it wasnt showing on the site the day before and highly doubt someone saw it on the site , came in within an hour and leased immediately. I wish once an apartment has been leased they remove from their site. Its a click of a button and without doing so I feel its false advertising which I dont appreciate.

I visited The Village ay NorthRidge in April 2019. This four-story building is for the elderly people starting at the age of 55. It has a history of 10 years. There are 275 (one or two bedrooms) rooms from which 84 rooms are designed for assisting living.The monthly rental fee includes: the room cleaning once a week, including bed(s); two meals a day (most tenants choose breakfast and dinner); water & power; a heated swim pool and spa access; Gym access; and cable TV., including daily activities. Pay $13.95 per person for lunch - see the lunch menu. I enjoyed a tasting soup and tender fish as well as a good taste coffee.Dinner starts at 5 p.m., including a complimentary cocktail per person. The rental is based on month by month. A two-month notification is required for ending the rental agreement.There are 102 full-time staff working in the facility that is the largest senior living facility in California.

I have given the Northridge Village one star because the institution does provide, albeit at a ridiculously high cost, 3 meals a day, mediocre and sometimes inedible as they are. The management runs the place in a shockingly predatory manner, shocking because the majority of their residents are unable to stand up for themselves or even remember who is supposed to provide what for them. Shame on you Village management! My mother, who operates her own wheel chair, was offered to be wheeled to the dining room by a staff member. My mother accepted the offer and then was actually charged for the ride. This is scam artistry at its lowest.I am a frequent visitor and have know that clients have had to wait between 15 minutes and more than a half hour after they have buzzed for help; clearly, this lag time may easily put residents in serious danger. Certainly your price gauging practices ought to allow for sufficient staff and organization to insure residents are responded to immediately. This is the meaning of 'assisted living.'I recently attended a town hall meeting during which the director flashed plenty of smiles, but gave minimal responses to less serious problems raised by residents. The serious issues were virtually ignored. When I politely pointed out the problems with one of The Village's 'solutions' , I was cut off with an uneasy smile and a 'maybe we can try' to address that problem. Your 'assisted living' facility is a sham that cannot be concealed by its attractive interiors. I do grant you that many engaging actvities are offered for residents, which is good for those able to participate, but does not make up for the neglect that amounts to passive elder abuse at your facility. Where you fail miserably is in your care for residents, in your evasive or plain lack of response to significant problems, your frequently unhealthy and nearly always unappetizing meals, as well as in in your fee gouging pactices. Your advertisements border on the fraudelent, but those I will be examining more closesly during my upcoming visit. Is anybody fooled by the several 5 star reviews you have posted --without a word, meaning no desciptions or specifics at all? This is a known and common practice by businesses failing in the public's eyes.Place your parents somewhere else!