Pepper Tree Assisted Living

This facility was good to my grandmother when she was healthy and able, unfortunately things took a turn when she wasn’t. When we needed the facility to step up and care for our grandmother who was a higher level of care (who they not only agreed to take back but assured us and hospice they could properly care for my grandmother) they did NOT meet anyones expectations. My grandmother was brought back with a g tube which Stephanie K. (the owner) assured us again her and her staff took training classes on. However within three days I received a call that my grandmother was on her deathbed. When the simple fact was irresponsibility and lack of care and concern from the pepper tree staff. When we were rightfully upset and expressed our concerns to the staff we were met with coldness and lack of empathy. We were constantly met with battles and resistance with the facility and it’s staff during our already difficult times. During no time was any of the staff kind, heartfelt or comforting. Sadly, this facility has left the memory of grandmothers death an unfortunate one. Whatever you do please do not trust this facility with your loved ones on their last days especially if they require higher care. They will lie and manipulate just for the paycheck.

This facility was good to my grandmother when she was healthy and able, unfortunately things took a turn when she wasn’t. When we needed the facility to step up and care for our grandmother who was a higher level of care (who they not only agreed to take back but assured us and hospice they could properly care for my grandmother) they did NOT meet anyones expectations. My grandmother was brought back with a g tube which Stephanie K. (the owner) assured us again her and her staff took training classes on. However within three days I received a call that my grandmother was on her deathbed. When the simple fact was irresponsibility and lack of care and concern from the pepper tree staff. When we were rightfully upset and expressed our concerns to the staff we were met with coldness and lack of empathy. We were constantly met with battles and resistance with the facility and it’s staff during our already difficult times. During no time was any of the staff kind, heartfelt or comforting. Sadly, this facility has left the memory of grandmothers death an unfortunate one. Whatever you do please do not trust this facility with your loved ones on their last days especially if they require higher care. They will lie and manipulate just for the paycheck.

This facility was good to my grandmother when she was healthy and able, unfortunately things took a turn when she wasn’t. When we needed the facility to step up and care for our grandmother who was a higher level of care (who they not only agreed to take back but assured us and hospice they could properly care for my grandmother) they did NOT meet anyones expectations. My grandmother was brought back with a g tube which Stephanie K. (the owner) assured us again her and her staff took training classes on. However within three days I received a call that my grandmother was on her deathbed. When the simple fact was irresponsibility and lack of care and concern from the pepper tree staff. When we were rightfully upset and expressed our concerns to the staff we were met with coldness and lack of empathy. We were constantly met with battles and resistance with the facility and it’s staff during our already difficult times. During no time was any of the staff kind, heartfelt or comforting. Sadly, this facility has left the memory of grandmothers death an unfortunate one. Whatever you do please do not trust this facility with your loved ones on their last days especially if they require higher care. They will lie and manipulate just for the paycheck.