Hillcrest Memory Care

This facility is very dirty and understaffed. They also house memory care and non-memory care residents together. This is a very bad idea as it leads to a great deal of conflict between patients.

The management and staff are kind, courteous and polite. They respond when an issue is brought to their attention. They work in less than desirable conditions.'Memory Care' means this facility offers a locked-secure place for the residents. It does not mean a resident will receive a higher level of care.A potential resident assessment should take longer than it does and a new resident should receive one-on-one care during the first week to ensure they acclimate to their new environment.Monitors and/or call buttons should be installed in each room to alert caregivers when a resident falls or needs assistance. Place a bed rail on the bed to help prevent falling out.Some rooms require cleaning more than once a week. Fecal covered clothing, diapers, chucks, sheets, towels, garbage, uneaten food, etc. should be removed from the room immediately. A dementia patient may 'rummage through' and/or rearrange these items and be exposed to fecal matter and germs. A dementia patient doesn't know to eat. You have to remind them, help them or even sometimes feed them. Undergarments should be changed at least after each meal. One meal pushes another out- right? Launder resident's items as needed vs once a week. Launder each resident's items separately as to not contaminate other resident's items. Do not expect family members to do the laundry when they are paying you to do it.Create a way to secure a resident's things. Often other resident's wander into a room that is not theirs. They help themselves to clothing, toiletries, shoes etc.

My mother, Bea Byrne was a resident at this facility from 11/17 through 4/19. I spent so much time there playing games, doing activities and such with all the residents. I brought my mom home 05/01/19. My mom passed on 7/19/19 and I notified Hillcrest Memory Care. You would think they could have at least sent a card with condolences. Instead nothing.I paid $4,500.00 per month out of my pocket, and that's what I get, nothing.I ignored a lot of the chaos, poor food and staffing.

I worked here it was horrible staff and management only 2 staff members from a.m. are respectful and kindhearted that place needs to be shut down

Amazing place for my loved one. Able to handle all of my dads needs.