Twin Lakes Therapy & Living

Twin Lakes Therapy & Living is one of the best nursing homes in the county. It is rated 5 Star by CMS and has more than the minimum number of nurses on staff each day than CMS requires! The food is good and the residents are well taken care of. I would recommend anyone to have your family member recover here!

Do not use this facility. I wouldnt give them one star over all but had to for posting. My mom was admitted for rehab from congested heart failure. I had to ask them to give my mom her showers even though they had a twice a week schedule. I had to ask for them to change her bed sheets. They were suppose to wash her clothes but failed to do so until I ask again. They did not put her name in her clothes so I had to track them down and make sure this was done. There was feces on the toilet lid that I showed a manager. They dropped the ball not giving her the diuretic for the fluid on her lungs. She got pneumonia and congestive heart failure again. This caused her to become weak and unable to function well. Because of this, physical therapy threatened to 'kick her out' if she did not participate in therapy. After 30 days in there, they sent her home unable to get up or get around very well without supervision. Worst of all, they called DHS to inspect her home. I was told it was a state law when they are supposed to have supervision. When I asked for the law, I was told it wasn't a law but a company policy. But they couldn't find the policy either. Then I was told DHS rarely comes out. Wrong! DHS has to investigate every call. She got out on a Saturday and they came out on a Tuesday. DHS said it was a waste of their time and wasn't sure why they were called. DO NOT take your loved one here. I will say they had a few good nurses but other than that they are way below standards!!

Top notch facility